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All products sold by Jaben Online Store are genuine and come with a one year warranty, unless otherwise stated. Product warranty is limited to solely internal defects such as loss of sound and sound distortion, and it does not include:

  • Faults caused by wear and tear, accident, dropping, mechanical damage, damp, moisture, chemical products, abnormal impact damage or force majeure.
  • Modification or repair by you or third party without the respective local distributors' approval. 

Batteries within amplifier products only come with 30-day warranty.

Cables and Interconnects comes with 30-day Limited Warranty to protect against product defects, unless otherwise stated.

All warranty claims must be supported by a valid receipt within the warranty duration. Additional particulars may be request to verify the validity of the purchase. Additional fees may be imposed should the defect be outside the scope of the warranty.

The warranty length cannot be extended or renewed due to subsequent resale or replacement of the product. This Limited Warranty does not affect your legal rights under your applicable national laws relating to the sale of consumer electronic products. Defective parts replaced within the Limited Warranty Claim shall become the property of the respective local distributors.

All warranty is subjected to the company’s terms and conditions, and the management reserves the right to reject any claims that are out of the warranty scope.